Refund Policy

1. Free tier

SINI's free tier requires no payment, so there is nothing to refund.

2. Paid subscriptions (Plus / Pro)

Where paid plans are enabled, all payments are processed by Paddle as Merchant of Record, and invoices are issued by their operating entity.

3. 14-day guarantee

• You may request a full refund within 14 days of your first payment.
• The guarantee applies to new monthly and annual subscriptions only.
• It does not apply to renewals after the initial term.

4. Exceptions

• Excessive AI tutor usage (more than 500 messages) during the guarantee window.
• Accounts suspended for violating our Terms of Service.
• Coupon or promotional offers may explicitly exclude refunds at checkout.

5. How to request a refund

1. Email billing@siniedu.com from the address on the account.
2. Include the invoice number (shown in your Paddle receipt).
3. We confirm within 48 business hours; funds arrive within 5–10 business days depending on your bank.

6. Cancellation without refund

You can cancel auto-renewal at any time from your Subscription page. Paid features remain available until the end of the paid period.

7. VAT (KSA)

For customers in Saudi Arabia, prices include VAT (15%), which is also deducted on any full refund.

8. Consumer rights

This policy does not diminish your statutory consumer rights in Kingdom of Saudi Arabia or in your country of residence.

9. Contact

Billing & refunds: billing@siniedu.com · General support: support@siniedu.com · Contact page.